Eligibility window
Refund requests should be raised promptly after activation if the service cannot be used as described and support has not been able to resolve the issue.
Review process
Support may ask for device details, screenshots, playback tests, or confirmation that setup guidance was followed before approving a refund.
Non-refundable cases
Refunds may be declined where the issue is caused by incompatible hardware, unsupported apps, user-side misconfiguration, or abuse of the service.